Troubleshoot action timeouts

Testing action in Zap editor

Constraint

When a user clicks Test and Review or Retest and Review in the Zap editor, the output of your perform must be returned within 30 seconds.

Errors user will see if constraint is hit

• “The app did not respond in-time. It may or may not have completed successfully.”

Best practice

Timeouts can occur on your API endpoint, or within the perform method processing the response payload. To speed up the perform, check for expensive processing operations, and consider reducing z.console.log calls, especially in looping code.

Action runs in a Zap

Constraint

Each time a Zap step runs, the action/search’s perform method must finish processing in 30 seconds. If the API request cannot consistently be finished within 30 seconds - for example, file format conversion, an error will show.

Errors user will see if constraint is hit

• An error in the Zap history of their Zap due to the request timing out

Best practice

For longer-running requests, use the webhook-based callback service the Zapier platform provides. This allows your action to be performed asynchronously, and when finished, POST to the callback URL. More on using this method here.

A user will then see the Waiting/Delayed status in Zap history for that Zap step, until the POST is received to the callback url, upon which the task will resume.